Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Brandova International website (brandovainternational.com) and our services. By accessing or using our website and services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Description

Brandova International is a global e-commerce agency providing the following services:

• Amazon FBA/FBM management and optimization
• TikTok Shop marketing and launch services
• Shopify development and customization
• International SEO and global expansion consulting
• Supply chain optimization and logistics management
• Paid advertising campaign management (TikTok, Meta, Google)
• Brand launch and growth strategies

All services are provided subject to availability and our sole discretion. We reserve the right to modify, suspend, or discontinue any service without prior notice.

3. Use of Services

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

3.2 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any harmful, fraudulent, or malicious content
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services for any illegal or unauthorized purpose
• Impersonate any person or entity or misrepresent your affiliation

4. Client Responsibilities

As a client engaging our services, you agree to:

• Provide accurate, complete, and timely information required for service delivery
• Maintain the confidentiality of any login credentials or account information
• Comply with all platform policies (Amazon, TikTok, Shopify, etc.) applicable to your business
• Pay all fees and charges in accordance with the agreed payment terms
• Respond to our communications and requests within reasonable timeframes
• Ensure you have all necessary rights, licenses, and permissions for materials provided to us

5. Payment Terms

5.1 Fees and Billing

Fees for our services will be outlined in your service agreement or proposal. All fees are exclusive of taxes, which you are responsible for paying. Payment is required as specified in the service agreement.

5.2 Late Payments

Late payments may be subject to interest charges at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for non-payment.

5.3 Refund Policy

Refund eligibility is determined on a case-by-case basis and must be requested within 14 days of service initiation. Completed work is generally non-refundable. Please contact us to discuss refund requests.

6. Intellectual Property Rights

6.1 Our Property

All content, features, and functionality on our website, including but not limited to text, graphics, logos, designs, and software, are owned by Brandova International and protected by copyright, trademark, and other intellectual property laws.

6.2 Client Materials

You retain ownership of all materials you provide to us. By engaging our services, you grant us a limited license to use, reproduce, and display your materials solely for the purpose of providing services to you.

6.3 Work Product

Upon full payment, you will own the work product we create specifically for you. We retain the right to use anonymized case studies and portfolio samples, unless otherwise agreed in writing.

7. Confidentiality

We understand that in providing our services, we may have access to confidential information about your business. We agree to maintain the confidentiality of such information and not disclose it to third parties, except as necessary to provide services or as required by law.

This obligation does not apply to information that: (a) is publicly available, (b) was known to us prior to disclosure, (c) is independently developed by us, or (d) is rightfully obtained from third parties.

8. Warranties and Disclaimers

While we strive to deliver high-quality services, we make no warranties regarding:

• Specific outcomes, results, or performance metrics
• The accuracy, reliability, or completeness of any information
• Uninterrupted or error-free service
• Third-party platform compliance or approval
• Market conditions or external factors affecting results

9. Limitation of Liability

To the maximum extent permitted by law, Brandova International shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Costs of procurement of substitute services
• Damages arising from third-party platforms, services, or policies

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Brandova International, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any materials or information you provide to us

11. Term and Termination

11.1 Service Term

The term of service will be specified in your service agreement. Either party may terminate the agreement with written notice as specified in the service agreement.

11.2 Termination for Cause

We may terminate your access to our services immediately if you breach these Terms or engage in any fraudulent, abusive, or illegal activity.

11.3 Effect of Termination

Upon termination, you must pay all outstanding fees for services rendered. We will provide deliverables for work completed up to the termination date. All provisions that by their nature should survive termination shall survive.

12. Third-Party Services and Platforms

Our services may involve integration with third-party platforms (Amazon, TikTok, Shopify, etc.). We are not responsible for the policies, terms, or actions of these third parties. Your use of third-party platforms is subject to their respective terms of service.

Changes to third-party platform policies may affect our ability to deliver services. We will make reasonable efforts to adapt to such changes, but we are not responsible for disruptions caused by third-party platforms.

13. Dispute Resolution

13.1 Informal Resolution

If you have any concerns or disputes, please contact us first to attempt to resolve the matter informally.

13.2 Arbitration

Any disputes that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the relevant arbitration authority, unless otherwise agreed in writing.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any service agreements or proposals, constitute the entire agreement between you and Brandova International regarding the use of our services.

14.2 Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice. Your continued use of our services after such changes constitutes acceptance.

14.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.5 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.